UCASS – Unified Communications As A Service or Cloud-based Voice services are solutions that provide the full range of PBX features without the capital expense of purchasing and maintaining an onsite PBX system. UCAAS provides built-in redundancy and allows IT Managers to focus on the business while providing enhanced user-friendly management tools.
Contact Center As A Service or ACD in the cloud is a software deployment model that enables companies to only purchase the technology they need and is commonly operated by a vendor to reduce IT, integration, and support costs. CCaaS solutions are most commonly deployed as a cloud-based CX solution in contact centers, but in some instances, an on-premise CCaaS software solution is more ideal.
Traditional on-premise Voice PBX systems are still a valid option for some businesses. Solutions that offer many of the same features as the cloud-based solutions while keeping the hardware in-house and in a CAPEX model.
Communications Platform as a Service or CPAAS is a cloud-based platform that enables developers to add real-time communications features to their own applications without needing to build backend infrastructure and interfaces. Traditionally, real-time communications (RTC) have taken place in applications built specifically for these functions.
SIP has enabled businesses to leverage data networks to deliver reliable voice services with advanced features. PHC will work with you to understand what product or product combinations will meet your needs.