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Since
1996
Serving Our Clients and Delivering Exceptional Customer Service
WHAT IS 8X8?
In today’s fast-paced digital world, customer expectations are higher than ever. Businesses must provide seamless, efficient, and personalized communication across multiple channels. Traditional contact centers often struggle with long wait times, inefficient call routing, and inconsistent customer experiences.
This is where AI-powered contact centers and unified communications come in. 8×8’s AI-driven solutions transform how businesses interact with customers, ensuring streamlined operations, improved agent performance, and exceptional customer experiences (CX). At Pilothouse Communication, we help businesses implement and optimize these solutions, allowing them to stay ahead of the competition.
Security & Compliance with 8x8
When choosing a cloud-based communication platform, security and compliance are two of the most important factors to consider. 8x8 takes these concerns seriously by implementing a comprehensive range of security measures designed to protect your business and customer data. With end-to-end encryption, all communications—whether voice, video, or messaging—are securely transmitted, ensuring that sensitive data remains private and inaccessible to unauthorized parties.
Integration & Customization with 8x8
One of the standout features of 8x8 is its ability to integrate with existing systems and allow for extensive customization to fit the unique needs of your business. Whether you're looking to connect 8x8 with your existing tools or build a completely tailored communications solution, 8x8’s flexible platform makes it easy.
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What 8x8 Can DO?
8×8 provides a comprehensive suite of communication and collaboration solutions designed to meet the diverse needs of businesses
Here’s an overview of what 8×8 can do
Unified Communications
8x8 offers a comprehensive unified communications platform that consolidates voice, video, messaging, and collaboration tools into a single interface. This allows businesses to streamline communication.
Voice Communication
With 8x8, businesses can make and receive calls using VoIP technology, providing crystal-clear voice quality at a fraction of the cost of traditional phone systems. 8x8 supports desk phones, mobile devices, and computers, allowing employees to stay connected from anywhere.
Collaboration Tools
8x8 provides a suite of powerful collaboration tools that include instant messaging, file sharing, and real-time document collaboration. With these tools, teams can work together more efficiently.
Video Conferencing
8x8's high-quality video conferencing feature allows teams to host virtual meetings with HD video and audio, making remote collaboration seamless. Participants can join meetings from any device—desktop, laptop, or mobile etc.
Mobile Accessibility
With the 8x8 mobile app, users can access voice, video, messaging, and collaboration tools from their smartphones or tablets. Whether you're traveling, working remotely, or simply away from your desk, the mobile app ensures that your team remains connected.
Integration & Customisation
8x8 seamlessly integrates with popular business applications like CRM tools, Google Workspace, Microsoft Teams, and more. These integrations allow for smoother workflows, better customer insights, and increased productivity.
Streamline Your Communication with 8x8’s Unified Platform
Communicate effectively with customers and teams using AI-powered tools for calls, messaging, meetings, and more, ensuring smart and efficient communication.
Enhanced Productivity
8x8’s unified platform allows seamless communication across voice, video, messaging, and collaboration tools, helping teams work more efficiently and stay connected.
Cost Savings
As a cloud-based solution, 8x8 eliminates the need for expensive on-premises hardware and infrastructure, reducing maintenance costs.
Scalability & Flexibility
8x8 offers scalable solutions that can grow with your business. Whether you're expanding your team or need to adjust your communication capabilities.
Customer Experience
With 8x8’s cloud-based contact center and multi-channel support, businesses can deliver a more responsive and personalized customer experience.
Top-Tier Business Communication Solution
As companies strive to stay competitive and connected, having a reliable business communication solution is essential. With a myriad of options available, finding a leading platform that can meet the diverse needs of modern teams is paramount.
Leading Business Communication Platform
In today’s fast-paced, interconnected world, having a robust and reliable communication solution is critical for businesses aiming to stay competitive. 8x8 offers a unified, all-in-one communication solution designed to cater to the demands of modern businesses and teams.
Leading Business Communication Platform
In today’s fast-paced, interconnected world, having a robust and reliable communication solution is critical for businesses aiming to stay competitive. 8x8 offers a unified, all-in-one communication solution designed to cater to the demands of modern businesses and teams.
Global-Scale Infrastructure
8x8’s platform is built to connect global teams effortlessly. With an infrastructure that spans across multiple regions, it provides exceptional reliability and performance.
Global-Scale Infrastructure
8x8’s platform is built to connect global teams effortlessly. With an infrastructure that spans across multiple regions, it provides exceptional reliability and performance.
Unmatched Reliability
With a 99.999% uptime SLA, 8x8 ensures your business experiences maximum uptime and reliability, allowing you to focus on what matters most. The platform’s carrier-grade reliability extends worldwide, with support for over 15 languages and services available in more than 40 countries.
Unmatched Reliability
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8x8 App: Seamless Communication on the Go
The 8×8 app is designed to keep you connected and productive, whether you’re in the office, at home, or on the move. This powerful mobile application brings the full range of 8×8’s unified communication features to your smartphone or tablet, ensuring that you can access voice, video, chat, and collaboration tools anytime, anywhere.
With the 8×8 app, you can make and receive calls, host video conferences, send instant messages, and collaborate with your team all from one easy-to-use interface. This seamless integration of communication channels ensures that you never miss important conversations, regardless of your location. The app also supports mobile notifications, so you can stay on top of important calls or messages in real-time.
- Messaging, video, and phone all in one place.
- Access files and links before, during, and after meetings.
- App provides instant text communication with team members or clients
- HD video meetings with one-click host, schedule, or join.
- Stay updated with real-time notifications for incoming calls, messages, and meetings.
- Host or join virtual meetings directly from the app, whether it's a video conference or a voice call.
How 8x8 Transforms Business Communications?
One of the most significant ways 8×8 transforms business is by enabling seamless, AI-driven customer interactions. Traditional phone systems often lead to long wait times and inefficient call routing, frustrating both customers and employees. With AI-powered call routing, sentiment analysis, and automation, 8×8 ensures that customers are quickly connected to the right agent, reducing wait times and improving satisfaction. Businesses can also leverage chatbots and self-service options, allowing customers to resolve common issues without speaking to a live agent, ultimately enhancing efficiency.
Another key transformation comes from unifying communications and contact center solutions. Instead of using separate tools for voice, video, chat, and analytics, 8×8 consolidates everything into a single cloud-based platform. This integration eliminates the complexity of managing multiple vendors while improving collaboration between teams.
Why We Are Best
Benefits of Moving To 8x8?
8×8’s cloud-based solutions provide businesses with seamless, AI-powered communication tools that enhance collaboration, customer engagement, and operational efficiency. By moving to 8×8, companies can eliminate outdated on-premises systems and embrace a modern, unified platform that streamlines all communication channels.
One of the standout benefits of 8×8 is its AI-driven customer engagement capabilities. With intelligent call routing, sentiment analysis, and real-time analytics, businesses can enhance customer interactions and reduce response times. AI-powered automation also improves efficiency by handling routine inquiries, freeing up agents to focus on complex customer needs.
8×8’s Unified Communications and Contact Center integration is another game-changer. Unlike traditional solutions that require multiple vendors, 8×8 combines voice, video, chat, and contact center services into a single platform.
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Other Unique Features
Connect confidently, collaborate seamlessly. Elevate your business to new heights.
AI-Driven Call Routing & Sentiment Analysis
8x8 uses AI-powered call routing to connect customers with the most appropriate agent based on past interactions, skillset, and real-time sentiment analysis.
Intelligent Speech Analytics & Coaching
With real-time speech analytics, 8x8 can monitor calls for keywords, sentiment, and compliance. Managers receive AI-generated coaching insights, helping improve agent performance and service quality.
Unified Communications & Contact Center
Unlike competitors, 8x8 integrates business phone, video meetings, team messaging, and a full-featured AI-powered contact center into a single platform, eliminating the need for multiple vendors.
Global Calling with Unlimited VoIP in 50+ Countries
Businesses can make unlimited calls to over 50 countries, helping companies with international operations reduce telecom costs and expand globally without worrying about additional fees.
Compliance-Ready Security
8x8 ensures enterprise-grade security with end-to-end encryption and compliance with GDPR, HIPAA, SOC 2, and PCI-DSS, making it a trusted solution for healthcare, finance, and legal industries.
AI-Powered Virtual Assistants & Self-Service Bots
8x8 offers intelligent virtual assistants that can handle routine customer queries, reducing agent workload while providing instant, 24/7 support for customers.
Dynamic Call Queuing & Auto Dialer for Sales Teams
With AI-enhanced call queuing and auto-dialer features, sales teams can reach more leads efficiently, prioritizing high-value calls and maximizing productivity.
Seamless CRM & Business App Integrations
8x8 integrates natively with Salesforce, Microsoft Teams, HubSpot, Zendesk, and other business applications, ensuring teams have customer data at their fingertips for better service.
Why Moving to 8x8 is the Smart Choice for Businesses?
As businesses move away from outdated PBX systems and aging hardware, the demand for cloud-based communication solutions is growing rapidly. 8×8’s AI-powered platform offers a seamless transition into modern communication, integrating voice, video, messaging, and AI-driven analytics into a single, easy-to-use system. By unifying all communication channels, 8×8 enhances collaboration, streamlines workflows, and ensures business continuity.
Switching to 8×8’s Unified Communications and Contact Center solutions is effortless, whether you’re migrating from an on-premises PBX or standalone communication tools. Unlike traditional systems, 8×8 integrates seamlessly with cloud applications, CRM platforms, and business productivity tools, ensuring a smooth and efficient workflow. With a secure, scalable, and AI-enhanced infrastructure, 8×8 provides businesses with the tools they need to succeed in a fast-changing environment.
Transform Your Communication - 24/7 Support for Your Success
Feel free to reach out to us with your questions, comments, or inquiries. We’re here to assist you and look forward to hearing from you soon.
Testimonials
Building your brand in the digital world
“I am pleased to recommend the services of Pilothouse Communications LLC. They have been providing L&M Systems with excellent service since 2006. They staff a team of knowledgeable, dependable, and courteous professionals. Pilothouse supports nine of our medical practices. They consistently troubleshoot any issues and manage upgrades or changes in a timely manner
“We needed to update and expand our Toshiba phone system to meet growing call center needs. Pilothouse worked with us to find the right sized system for our budget. All the options were clear and the installation was a breeze. Any support issues were handled promptly and effectively. We couldn’t be happier.”
“Your staff’s knowledge of both the new and old technology is invaluable in helping maintain the various systems here at the Goodspeed. Your flexibility and commitment to customer service are very comforting to me, You will always be the communications partner for The Goodspeed Opera House. Thank you.”
“Pilothouse Communications has exceeded my expectations. My whole office is different with the way we handle the calls” no stressing out from receptionist” so many added abilities to improve our handling of high volume calls” I wanted to extend my thanks to all and to let you know that we are very glad to have made Pilothouse Communications our agent.”
