Streamline Your Business. Connect Like Never Before with GoTo Connect.
Empower Your Workforce with GOTO Connect: Where Innovation Meets Collaboration
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Since
2003
Serving Our Clients and Delivering Exceptional Customer Service
WHAT IS GOTO Connect?
GoTo Connect – the all-in-one solution revolutionizing the way businesses communicate. In today’s fast-paced world, seamless and efficient communication is essential for success. GoTo Connect offers a comprehensive suite of tools designed to streamline communication processes, empowering teams to connect, collaborate, and engage with ease. With its cloud-based phone system, video conferencing capabilities, messaging features, and customer engagement tools, GoTo Connect simplifies communication for businesses of all sizes.
Say goodbye to the hassle of managing multiple communication platforms and hello to a centralized solution that brings everything together. With GoTo Connect, you can unify your communication channels, ensuring seamless interaction across your organization. Whether you’re in the office, working remotely, or on the go, GoTo Connect keeps you connected, allowing you to stay productive and responsive wherever you are.
Cloud-Based Phone System
GoTo Connect offers a sophisticated cloud-based phone system that enables businesses to make and receive calls from anywhere with an internet connection. This feature eliminates the need for traditional phone lines and hardware, providing flexibility and scalability to businesses of all sizes. Users can enjoy advanced call management features such as call routing, voicemail-to-email transcription, call forwarding, and call recording.
Unified Communication Platform
Another key feature of GoTo Connect is its unified communication platform, which integrates multiple communication channels into one cohesive solution. Users can access voice calls, video conferencing, instant messaging, and collaboration tools from a single interface, streamlining communication workflows and improving productivity.
Proud Service Provider Of GOTO Communication
What GOTO Connect Can Do?
GoTo Connect offers a range of capabilities designed to streamline business communication and collaboration.
Here’s what GoTo Connect can do
Easy To Manage
GoTo Connect provides a robust and secure platform that integrates seamlessly with your existing systems. Unify all your communication channels - voice calls, texts, and chats - under one roof, using a single phone number for a streamlined experience.
Unleash the Power of Omnichannel
We offer a seamless experience across text, phone, and web chat. Customers can switch channels freely without any hassle – the conversation picks right up where they left off.
Data-Driven Success
Whether it's phone calls, texts, emails, chats, or even social media, GoTo Connect gives you a complete picture. Use surveys, live call monitoring, and call and screen recordings to gain a deeper understanding of your customer interactions.
Seamless Integrations
Simplify your workflow by connecting your favorite business tools. Our pre-built integrations connect seamlessly with your existing CRM, ticketing system, and more. Plus, our powerful APIs allow you to customize the solution to your specific needs.
Elevate Your Reports
Gain real-time insights into your agents, contacts, and queues. Dive deep into agent performance history, call statistics, and uncover hidden opportunities for improvement. Plus, transform your approach to call routing with a powerful new system.
Reliability & Security
GOTO Connect prioritises reliability and security, giving you peace of mind that your calls, messages, and data are protected. This lets you focus on running your business without worrying about security breaches.
How GOTO Connect Can Help Your Customers?
Don’t let complex communication slow you down. GoTo Customer Engagement equips your small business with the tools to manage all your customer interactions in one place. Turn happy interactions into loyal customers and fuel your business success.
Never Miss Another Opportunity.
Enhance customer engagement effortlessly by integrating web chat, social media, and SMS into your channel mix. Our user-friendly and swiftly deployable solution simplifies interaction for both you and your customers
Turn Notifications Into Conversations.
Establish an outbound SMS campaign swiftly, customize messages, incorporate links, and conveniently schedule campaigns beforehand. Leveraging SMS can enhance response rates by up to sevenfold compared to alternative channels.
Manage Multiple Conversations From One ‘Shared Inbox’.
Imagine a central hub for all your customer communications. GoTo's Customer Engagement offers just that with a shared inbox. This unified platform keeps your entire team on the same page, eliminating the need to juggle different channels.
Drive Improvement With Customer Feedback.
Customer Engagement encompasses tailored surveys designed to effortlessly gather feedback and monitor outcomes, fostering improved results for both you and your customers
Unleash the Power of Customer Experience with GoTo Connect
Imagine running your small business with a communication solution that's as easy to use as it is powerful. GoTo Connect Complete CX empowers you to do just that. This comprehensive suite of features simplifies communication management, allowing you to focus on what matters most – growing your business.
Imagine running your small business with a communication solution that's as easy to use as it is powerful. GoTo Connect Complete CX empowers you to do just that. This comprehensive suite of features simplifies communication management, allowing you to focus on what matters most – growing your business.
Don't settle for a basic phone system. GoTo Connect Complete CX goes beyond traditional features, offering an award-winning solution packed with cutting-edge AI-powered customer communication tools. Experience features designed to enhance every interaction, automate tasks, and leave a lasting impression on your customers.
Don't settle for a basic phone system. GoTo Connect Complete CX goes beyond traditional features, offering an award-winning solution packed with cutting-edge AI-powered customer communication tools. Experience features designed to enhance every interaction, automate tasks, and leave a lasting impression on your customers.
Gone are the days of managing separate platforms for voice calls, web chat, SMS, and social media interactions. GoTo Connect Complete CX brings everything together in one unified platform. This allows you to seamlessly transition between channels, ensuring a smooth and consistent customer experience regardless of how they choose to connect with you.
Gone are the days of managing separate platforms for voice calls, web chat, SMS, and social media interactions. GoTo Connect Complete CX brings everything together in one unified platform. This allows you to seamlessly transition between channels, ensuring a smooth and consistent customer experience regardless of how they choose to connect with you.
Ready to revolutionise your communication strategy? Schedule a personalised demo with a GOTO expert and see how GOTO Connect can be customised to meet your specific business needs
Experience Seamless Communication Like Never Before. Sign Up for GoTo Connect
GoTo Connect Contact Center
Elevate your performance with a cutting-edge cloud-based contact center solution tailored to enhance every facet of your operations. GoTo Connect Contact Center empowers agents, equips supervisors with valuable insights, and streamlines daily tasks for contact center managers and IT administrators. With a comprehensive omnichannel experience, encompassing phone, email, chat, and WhatsApp, along with a robust suite of API integrations and quality management features, GoTo Connect Contact Center is engineered to optimize team productivity and deliver unparalleled customer experiences.
Agents are empowered with intuitive tools and real-time information to handle customer inquiries swiftly and effectively across multiple channels. Supervisors gain valuable visibility into agent performance and customer interactions, enabling them to make informed decisions and drive continuous improvement.
Ready To Take Your Business Communication To The Next Level?
Explore the possibilities with GoTo Connect! Visit our website to learn more about our features and pricing plans. We offer a free trial, so you can experience the power of unified communication firsthand. Let GoTo Connect revolutionize the way your business communicates and collaborates, leading to greater efficiency, stronger customer relationships, and ultimately, increased success.
How Businesses Can Benefit?
Businesses can reap numerous benefits from implementing GoTo Connect across their operations like a suite of communication tools, including phone, email, chat, and WhatsApp, enabling businesses to engage with customers seamlessly across multiple channels. This omnichannel approach fosters deeper connections and improves overall customer satisfaction.
With intuitive features and a user-friendly interface, GoTo Connect streamlines workflows and empowers teams to work more efficiently. Agents can handle inquiries swiftly, supervisors can gain valuable insights into performance, and managers can oversee operations with ease, all contributing to increased productivity across the organisation.
Other Unique Features
Unified communications
Combine voice calls, video conferencing, instant messaging, and screen sharing into a single platform. This allows for seamless communication between colleagues and clients.
Cloud-Based
No need for complex hardware or software installations. GoTo Connect is accessible from any device with an internet connection.
Customer Engagement Tools
Manage customer interactions through features like call center functionality, SMS messaging, and webchat.
Integrations
Integrates with popular business applications such as Salesforce, Zendesk, and Microsoft Office 365.
Effortless Scalability
Accommodate your evolving business needs with ease. As your team expands, simply add new users to your GOTO Connect plan. No need for complex infrastructure upgrades, allowing you to focus on what matters most - growing your business.
Advanced Call Management
Take control of your business calls with a suite of powerful features. Direct incoming calls to the right teams or individuals with intelligent call routing. Enhance customer experience with informative auto attendants and ensure you never miss a call with flexible call forwarding options
Immersive Video Conferencing
Experience crystal-clear online meetings with GOTO Connect's high-definition video conferencing. Collaborate effectively with colleagues and clients around the world with seamless screen sharing capabilities.
GOTO Connect DESKTOP & MOBILE APPLICATIONS
GOTO Connect Desktop & Mobile App offers a seamless communication experience for users, whether they are in the office or on the go. With the Desktop & Mobile application, users can access all of GOTO Connect’s features directly from their computer, including making voice calls, hosting video conferences, sending instant messages, and collaborating on documents.
Transform Your Communication - 24/7 Support for Your Success
Feel free to reach out to us with your questions, comments, or inquiries. We’re here to assist you and look forward to hearing from you soon.
Testimonials
Building your brand in the digital world
“I am pleased to recommend the services of Pilothouse Communications LLC. They have been providing L&M Systems with excellent service since 2006. They staff a team of knowledgeable, dependable, and courteous professionals. Pilothouse supports nine of our medical practices. They consistently troubleshoot any issues and manage upgrades or changes in a timely manner
“We needed to update and expand our Toshiba phone system to meet growing call center needs. Pilothouse worked with us to find the right sized system for our budget. All the options were clear and the installation was a breeze. Any support issues were handled promptly and effectively. We couldn’t be happier.”
“Your staff’s knowledge of both the new and old technology is invaluable in helping maintain the various systems here at the Goodspeed. Your flexibility and commitment to customer service are very comforting to me, You will always be the communications partner for The Goodspeed Opera House. Thank you.”
“Pilothouse Communications has exceeded my expectations. My whole office is different with the way we handle the calls” no stressing out from receptionist” so many added abilities to improve our handling of high volume calls” I wanted to extend my thanks to all and to let you know that we are very glad to have made Pilothouse Communications our agent.”
