
“…We operate a call center for people living in poverty in Connecticut, assessing their civil legal problems and providing them in legal advice and referral over the phone. Without phones we cannot help our clients.
As a non-profit organization with an impossible-to-fulfill mission we are always short of funds so we were operating with a phone system that was past its prime and had not been updated when our worst nightmare happened: the system failed suddenly without warning. Enter Pilothouse to the rescue. After a day and a half of analysis, replacement of critical parts and a little technological magic we were back up and running. Pilothouse advised us to replace the system rather than continue to patch it together. (They) even offered us a wonderful deal on a system that would do all we needed and more. For what seemed like good reasons at the time, we turned them down, opting instead to continue to hope that our old system would carry us a while longer.
Within a month the old system dies completely…Pilothouse generously sold us the system they offered a month earlier, set up and installed a new system, did the necessary programming and orient staff. Remarkably, this all happened within three days. ….They are skilled, responsive, reliable and easy to work with” “
Statewide Legal Services of Connecticut
– Wethersfield, CT